Customer Care

SHIPPING    

Free standard shipping on all orders over $500. 
$10 - Standard Post. 
$15 - Express Post. *Recommended*  
You will receive tracking information via email once your order has been shipped.
Tracking online via Australia Post website.
All items ship from Australia and are charged in Australian Dollars (AUD).
Orders are dispatched daily & we aim to dispatch orders within 2 business days.
Please note this time frame may be exceeded during holiday time frames.
We are not responsible for any delayed, lost, stolen or damaged shipments.
We cannot change or intercept a package once it has been shipped.
Redelivery for any reason will be the customers expense.    

RETURNS    

Love-Connection does not offer refunds.
Love-Connection accepts returns or exchanges if you contact us within seven days of receipt of your order.
If for any reason there is a major issue (as defined by the ACCC) with the item/s received please get in touch as soon as possible.    

FREE LOCAL PICK UP     

Pickup is available from our Jellurgal (Burleigh Heads) store during our opening hours.
This option is available at checkout.
You will receive a message from us when your order is ready for pick up. 
Please collect your order within 7 days.     

FAQ 

What should I do if something is wrong with my order?
If you received the incorrect item, or if something is missing from your order, we would like to firstly apologise. Please email us within seven business days of receipt of your order and we will resolve the error as a matter of urgency. If you believe you have received a defect item please email us within seven business days of receipt of your order along with pictures and details of the said defect.  

Do you offer Discounts?
We do not offer promotions or discounts of any items.  

What is your store location?
83 West Burleigh Road, Jellurgal (Burleigh Heads), QLD, 4220.  

Do Gift Cards Expire?
Gift Cards are valid for 2 years from date of purchase.

What is your size guide?
Please get in touch for assistance with sizing, as each designer is unique.

Welcome to Love-Connection. our brick and mortar store is located at 83 West Burleigh Road - Burleigh - Queensland.

Love-Connection store sits Alongside 'Time & Space' gallery and MC's Sandwich House.